I've got a client who's taking up about 75% of my time changing his mind on things. I'm about halfway through the job, and it's keeping me from doing other work. I'm billing him for all the changes... but that doesn't help my other delays. Is it time to "fire" this guy?
I just finished firing a client today. When the client has unrealistic expectations, takes up too much time or causes you problems with your other work, it's time to get rid of him. Especially if this is a one time client. There's no reason to keep problem clients. I've gotten to the point where if a client tries to change my contract, I tell him, "Thanks, but No Thanks." Someone who does that is going to give me grief later.
Originally posted by morgan: I've got a client who's taking up about 75% of my time changing his mind on things. I'm about halfway through the job, and it's keeping me from doing other work. I'm billing him for all the changes... but that doesn't help my other delays. Is it time to "fire" this guy?
Posts: 1 | Location: Puerto Rico | Registered: 20 July 2005
As uncomfortable as it may be, it can be impossible to work with some people. If this person is causing you stress there is no need to continue working with him. Have you spoken to this client about your concerns? It is possible the person doesn't realize the effect his behavior is having on you.
Posts: 7 | Location: Wisconsin, USA | Registered: 17 May 2005
Another perspective: "A woman has the right to change her mind." Well....so does any man.
If he is paying you, so what? Just flow with the river.
(I would let him know that this isn't settling well with your personality type perhaps and that you will give him x amount of time to make final decisions; emphasis>final. IF THE PERSON REALLY IS JUST NUTS, THEN YES, OF COURSE, GET RID OF HIM/HER and use a pitchfork to get them out of your life if you have to!)
I agree to let this client go. I have a relative who is like this. Nothing is ever done to her satisfaction, she always finds a friend-of-a-friend-of-a-friend to do the work, thinking that she will get a 'good deal', and inevitably, that person suffers because of the relationship. Every home improvement project ends up in a battle where she claims she "got screwed". I say let these people continue to search for someone who will put up with them. A good legitimate business doesn't need this kind of business.